How To Build a Customer-Centric Organization

by | Apr 20, 2011 | Change

Simple 1 Minute Wisdom:  “Hire for the attitude, coach on the skills. Embed the company culture of valuing customer service at the core of each persons IDENTITY and each TRIBES Mission & Values. Recognise & Reward exemplary results.” Constant and...

Appreciative Inquiry Organisational Strategy Change

by | Apr 17, 2012 | Speakers

Changing an Organization’s Culture for Strategy Implementation? We often think that culture is a messy, squishy thing that we can’t really get our arms around.  And culture often makes leaders uncomfortable because they don’t feel that they can “put their finger on...

Change Management Barriers #4

by | Apr 13, 2012 | 1 Minute Wisdom..., Change, Speakers

Change Management Barrier point at Ability: Profile 4 A D K A R   Does attaining the Knowledge regarding a change automatically include having the Ability to change? This is a common misconception among change practitioners. The element “Ability” is when “walking...

Change Management Barrier #3

by | Apr 13, 2012 | Change, keynotes Talks, Tribal Leadership

Change Management Tips #3   The Prosci® ADKAR® Model and Employee Behaviors: Learning what to look for during change   The Prosci® ADKAR® Change Management TipsModel is a framework for managing and understanding individual change. The Change Management Tips...